Dinner at 6:30pm and
Meeting starts at 7:00pm
Kings Inn, Mission Valley
1333 Hotel Cir S, San Diego, CA 92108
Speaker: Bryan Perrin
Associate Professor, The Automotive Technology
At The Education Cultural Complex- San Diego
“Selling Diagnostics & Managing Expectations”
Understanding what diagnostics is
Selling level 1 and level 2 diagnosis and what is included
Managing the customer’s expectations through out the diagnosis
Making diagnosis a profit center
Bryan started in the back room of a service station in 1982, and received a certificate in automotive repair in 1983 from Mira Costa CC. Since then he has worked as a technician, shop foreman, shop manager and has owned 2 full service repair shops. Along the way he earned ASE Master Technician status in both automotive and medium/heavy duty truck repair, along with advanced certifications like L1, L2, L3, F1, C1, X1, G1, E2, P2, and A9.
Bryan has years of training experience as a certified California smog training instructor, and has certified 4 different update training courses for renewing smog repair technicians. He has written a magazine article and co-authored curriculum dealing with both vehicle technology and shop operations – including correctly selling diagnostics to make it a profit center. He also works for the California Bureau of Automotive Repair as a subject matter expert in drivability and emissions along with brakes and lamp/electrical, and provides technical training for the smog referee program.
Recent shop experience has focused on computerized vehicle systems, including isolating logic problems for which manufactures have not created an efficient diagnostic path. This has resulted in innovative techniques for more practical and accurate diagnosis – especially for the enabling/disabling conditions and system/component interactions associated with modern vehicles.